Accessibility Statement
FindHealth is committed to ensuring digital accessibility for all people, including those with disabilities, elderly patients, and those with varying levels of technical literacy
Our Commitment
Healthcare information should be accessible to everyone. We are continuously working to improve the accessibility and usability of FindHealth to ensure all patients, regardless of age, disability, or technical expertise, can find and connect with healthcare providers. We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Accessibility Features
Keyboard Navigation
Full keyboard navigation support for patients who cannot use a mouse. All provider searches, filters, and contact forms can be accessed using keyboard commands only.
- Tab to navigate between providers and filters
- Enter/Space to activate buttons and links
- Arrow keys for specialty and location dropdowns
- Esc to close provider contact modals
Screen Reader Support
Optimized for popular screen readers including JAWS, NVDA, and VoiceOver. Provider information, specializations, and medical aid acceptance are properly announced.
- Descriptive labels for provider profiles and medical specialties
- ARIA landmarks for healthcare provider listings
- Clear button text (e.g., "Contact Dr. Mutasa" instead of "Contact")
- Proper heading hierarchy for provider details
Mobile-First Design
Responsive design ensuring patients can find healthcare providers on any device - essential for elderly patients or those accessing from rural areas with limited desktop access.
- Large touch targets for provider contact buttons
- Scalable text for medical information
- Optimized for low-bandwidth connections
- Consistent experience from mobile to desktop
Visual Accessibility
High contrast healthcare color scheme, clear typography, and generous spacing to ensure medical information is readable for patients with visual impairments.
- WCAG AA contrast ratios for all medical text
- Readable font sizes (16px minimum, 18px for body text)
- Clear focus indicators on interactive elements
- Medical aid icons with text labels, not color-only
WCAG 2.1 Compliance
FindHealth aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines ensure our healthcare directory is accessible to patients with disabilities, elderly users, and those with varying levels of technical literacy - ensuring equitable access to healthcare information.
Perceivable
Healthcare provider information, specializations, and medical aid acceptance must be presentable in ways all patients can perceive, including through screen readers and high-contrast modes
Operable
Provider search, filters, and contact forms must be operable through keyboard, mouse, touch, and voice commands to accommodate all patient needs
Understandable
Medical terminology, provider credentials, and platform instructions must be clear and understandable, avoiding unnecessary jargon
Robust
Platform must work reliably with current and future assistive technologies, ensuring long-term accessibility for patients with disabilities
Technical Specifications
FindHealth's accessibility relies on the following web technologies:
- •HTML5 - Semantic markup for proper provider information structure
- •WAI-ARIA - Accessible Rich Internet Applications attributes for healthcare provider listings and search filters
- •CSS - Responsive, accessible healthcare color scheme with high contrast
- •JavaScript - Progressive enhancement; core provider search works without JavaScript
FindHealth is designed to work with the following assistive technologies commonly used by patients:
- Recent versions of major screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Recent versions of major desktop browsers (Chrome, Firefox, Safari, Edge)
- Recent versions of major mobile browsers (Safari on iOS, Chrome on Android)
- Screen magnification software and browser zoom (up to 200%)
- Voice control software (Dragon NaturallySpeaking, Voice Control)
Known Limitations
While we strive for full accessibility, some areas may have limitations:
- •Provider-uploaded content: Profile photos, clinic images, or documents uploaded by healthcare providers may not always meet accessibility standards. We encourage providers to use descriptive alt text and accessible formats.
- •Third-party integrations: Embedded maps showing clinic locations or external booking systems may have their own accessibility limitations beyond our control.
- •Medical documents: Some provider-submitted medical documents or credentials may be in non-accessible formats. We are working with providers to convert these to accessible formats.
We are actively working with healthcare providers to address these limitations and improve accessibility across all aspects of FindHealth. Patient access to healthcare information is our priority.
Feedback & Assistance
We welcome your feedback on the accessibility of FindHealth. If you encounter any accessibility barriers while searching for healthcare providers or have suggestions for improvement, please contact us:
We aim to respond to accessibility feedback within 3 business days and to provide a proposed solution within 10 business days. Your ability to access healthcare information is important to us.
Ongoing Efforts
Healthcare accessibility is an ongoing effort. We regularly:
- Conduct accessibility audits with real patients using assistive technologies
- Review and update healthcare provider information to ensure accessibility
- Train our team and healthcare providers on accessibility best practices
- Monitor and implement updates to WCAG guidelines and healthcare accessibility standards
- Engage with patients with disabilities to gather feedback and improve their experience finding healthcare providers
- Test platform with elderly users to ensure intuitive navigation
- Optimize for low-bandwidth connections common in rural Zimbabwe
This accessibility statement was last updated on October 2025. We review and update this statement regularly to reflect our ongoing commitment to ensuring all patients can access healthcare information.
Standards & Guidelines
Our accessibility efforts are guided by international best practices:
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