Emergency Services & First Aid
Critical information and contacts for medical emergencies in Zimbabwe
Emergency Contacts
Ambulance Services
Emergency ambulance and medical response
994 / 999Call
Available 24/7
Fire Brigade
Fire emergencies and rescue services
993 / 999Call
Available 24/7
Police Emergency
Police emergency hotline
995 / 999Call
Available 24/7
Poison Control Center
Poison emergency and toxicology information
+263 4 794 777Call
Available 24/7
Red Cross Zimbabwe
Disaster response and humanitarian aid
+263 4 708 080Call
Available 24/7
24/7 Emergency Rooms
Parirenyatwa Hospital Emergency
Mazowe Street, Harare, Harare
+263 4 735071
Avenues Clinic Emergency
Baines Avenue, Harare, Harare
+263 4 252661
Borrowdale Trauma Centre
Borrowdale, Harare, Harare
+263 4 882551
Mpilo Central Hospital Emergency
Mpilo, Bulawayo, Bulawayo
+263 9 68011
United Bulawayo Hospitals
Bulawayo, Bulawayo
+263 9 884700
Mutare General Hospital
Mutare, Mutare
+263 20 64031
Private Ambulance Services
View AllWhen to Call Emergency Services
Call 994 or 999 immediately if you observe:
- Severe difficulty breathing
- Chest pain or pressure
- Uncontrolled bleeding
- Severe burns or scalds
- Suspected poisoning
- Loss of consciousness
- Severe allergic reaction
- Major trauma or injury
- Suspected stroke or heart attack
- Seizures lasting more than 5 minutes
First Aid Quick Guides
These are basic guidelines. Always call emergency services for serious conditions.
Heart Attack
Symptoms:
- Chest pain/pressure
- Shortness of breath
- Sweating
- Nausea
Actions:
- Call ambulance immediately (994/999)
- Help person sit down and rest
- Loosen tight clothing
- Give aspirin if available and not allergic
- Start CPR if person becomes unconscious
Stroke (FAST)
Symptoms:
- Face drooping
- Arm weakness
- Speech difficulty
- Time to call emergency
Actions:
- Call ambulance immediately (994/999)
- Note time symptoms started
- Keep person calm and lying down
- Do not give food or drink
- Monitor breathing and consciousness
Severe Bleeding
Symptoms:
- Heavy blood flow
- Blood soaking through bandages
- Wound won't stop bleeding
Actions:
- Apply direct pressure to wound
- Call ambulance if bleeding doesn't stop
- Elevate the injured area if possible
- Keep person warm and calm
- Do not remove embedded objects
Burns
Symptoms:
- Redness
- Blistering
- Charring
- Pain
Actions:
- Cool the burn with cool (not cold) water for 10-20 minutes
- Remove jewelry and tight clothing before swelling
- Cover with clean, dry cloth
- Call ambulance for large or severe burns
- Do not apply ice, butter, or ointments
Choking
Symptoms:
- Cannot speak or breathe
- Clutching throat
- Blue lips/face
Actions:
- Encourage coughing if person can breathe
- Give 5 back blows between shoulder blades
- Give 5 abdominal thrusts (Heimlich maneuver)
- Repeat until object is dislodged
- Call ambulance if unconscious or can't clear airway
Allergic Reaction (Anaphylaxis)
Symptoms:
- Difficulty breathing
- Swelling of face/throat
- Rapid pulse
- Dizziness
Actions:
- Call ambulance immediately (994/999)
- Use EpiPen if available
- Help person lie down with legs elevated
- Loosen tight clothing
- Start CPR if breathing stops
Important Notes
- • These guidelines are for informational purposes only and do not replace professional medical advice
- • Always call emergency services (994 or 999) in life-threatening situations
- • Keep emergency numbers saved in your phone and easily accessible
- • Consider taking a certified first aid training course
- • Keep a well-stocked first aid kit at home and in your vehicle